Returns & Exchanges

At Alcone Company, we want you to be completely satisfied with your purchase. If you are not happy with your order, items in original, unopened condition may be returned within 30 days of the invoice date.

1

Check Eligibility

Ensure your items are unopened, unused, and in their original packaging to qualify for a full refund or exchange.

2

Contact Customer Service

Email our support team with your order number and the reason for the return to receive a Return Authorization (RA) number.

3

Package Your Item

Securely pack the products and clearly write your RA number on the outside of the box to ensure efficient processing.

4

Ship and Track

Send your return via a trackable shipping method to our warehouse; once received, we will process your refund within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing